Frequently Asked Questions

Do you offer online therapy? Yes, HIPAA-compliant secure online video therapy sessions are available for residents of Nevada. Virtual sessions function similarly to in-person therapy. We use a secure, encrypted video platform called Simple Practice to protect privacy. Clients need a private space, a stable internet connection, and a smartphone, tablet, or computer to participate in video appointments.

Do you accept insurance? Yes. The practice is an in-network provider for many major insurance plans and we will complete a complimentary insurance benefits verification before your first appointment. For out-of-network providers, a monthly statement (superbill) can be provided for submission to your insurance company for potential reimbursement. Contact your member services number to verify out-of-network mental health benefits before the first appointment.

How long is a therapy? Standard therapy sessions are 45-55 minutes long and you will typically meet weekly with your therapist. Consistency is important for progress, especially in the first few months. As goals are achieved and coping strategies are built, the frequency may decrease to bi-weekly or monthly check-ins overtime.

What types of conditions do you treat? The practice specializes in treating anxiety, social anxiety, panic attacks, depression, life transitions, adjustment stress, relationship and family concerns, trauma, PTSD, C-PTSD, grief and loss and addiction. We have therapists trained in EMDR, Child Centered Play Therapy, Somatic Experiencing, and Couples and Family Therapy. We are also proud to have a diverse team of clinicians who focus on supporting neurodivergent individuals and members of the LGBTQIA+ community.

What if my therapist is not a good fit? A good fit means feeling safe, heard, respected, and comfortable sharing vulnerabilities without judgment. The therapeutic relationship is a primary predictor of positive outcomes. A brief, free 15-minute phone consultation is offered before the first session to gauge compatibility. If a client ever feels the dynamic is not working, alternative therapist recommendations can be provided to support their healing journey.

Do you offer couples or family therapy? Yes, evidence-based couples counseling and family therapy sessions are offered. The practice helps couples and families improve communication, resolve conflicts, and rebuild emotional trust. Common focus areas include navigating life transitions, addressing infidelity, managing co-parenting challenges, and strengthening relationship bonds.

Do you treat children or teens? Yes, we support younger clients and their families. Our team includes clinicians specifically trained in child-centered play therapy to help children process naturally through expression and play. We also have several therapists who focus on working with teens and adolescents navigating behavioral challenges, family conflict, school and homework stress, and life adjustments.

What is your cancellation policy? Appointments must be canceled or rescheduled at least 24 hours in advance to avoid a fee. A specific time slot is reserved for each client. Cancellations made with less than 24 hours' notice will incur a cancellation fee of $75. This policy applies to both in-person and telehealth sessions, unless a true medical emergency occurs.

Where are you located? We have 2 locations! 1325 Airmotive Way Suite 200 Reno, NV 89502 and 1281 Terminal Way Suite 204 Reno, NV 89502. The practice serves clients in Reno, Sparks, Carson City and surrounding areas.

What is the parking situation? Our office is designed to be a peaceful, stress-free space from the moment you arrive. We have a dedicated parking lot with plenty of free, easily accessible parking right in front of the building.

What to expect on my first session? The first session is an initial intake consultation focused on understanding history, current challenges, and goals. The intake paperwork will be reviewed, and discussion will cover what brings the client to therapy and explore their background. Preparation is not required. This session helps determine if the therapist and client are a good fit for working together and to outline a personalized treatment plan.

How do I know if I need therapy? If emotions, thoughts, or behaviors interfere with daily life, relationships, or work, therapy can help. Therapy is helpful even without a crisis. Many people seek support to break unhealthy patterns, process past experiences, improve communication, or manage a stressful life change. Seeking help is a proactive step toward optimal mental wellness.

Do you prescribe medication? No, this practice focuses strictly on psychotherapy and does not prescribe medication. The practice frequently collaborates with local psychiatrists, primary care physicians, and nurse practitioners to coordinate care if a combination of therapy and medication is recommended.

Can I contact my therapist? Yes, you can message your therapist through the Simple Practice client portal. However, this is reserved strictly for scheduling adjustments and administrative matters. Clinical issues cannot be safely or effectively addressed over messages, text or email. If a crisis or urgent mental health need arises between appointments, clients should call local emergency services or utilize the 988 Lifeline, as therapists do not provide 24/7 crisis monitoring through the client portal.

How long will I need to stay in therapy? The duration of therapy varies for each individual and depends on specific goals and needs. Short-term therapy for a specific issue can last between 8 to 12 sessions. Deeper, long-standing patterns or trauma healing may require several months or years of consistent work. Progress is evaluated regularly to ensure treatment remains aligned with your personal growth.

Is therapy confidential? Yes, everything discussed in therapy is confidential with very few legally mandated exceptions. Privacy is protected by state law and federal HIPAA regulations. Information cannot be shared with anyone without explicit written consent. The only exceptions to this rule are if there is an imminent threat of harm to oneself or someone else, or if there is suspected abuse of a child, elder, or vulnerable adult.